Retrofete hires a customer service representative in New York, NY

Founded in 2018 by Ohad Seroya and Aviad Klin, Retrofête is a women’s collection characterized by a bold character, intricate details and sparkling embellishments. Taking its name from an amalgamation of synonyms for ‘vintage’ and ‘party’, the New York-based label radiates after-hours disco era through tastefully provocative, day-and-night silhouettes.

Retrofete Customer Service Employee

main responsibilities

Provide exceptional online customer service support to maximize online sales and develop a repeat customer base Manage customer cases that provide support and information about e-commerce products, inventory availability, order inquiries, returns, shipping information, and damages via live chat, email, and telephone correspondence An eagerness have and willingness to exceed customer expectations in providing information. Handle customer feedback/complaints appropriately and in accordance with company policies. Report back to management on critical or consistent feedback regarding website functionality, product or service. Work side by side with our logistics department regarding inventory, order status and customer requests. Manage customer returns

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Excellent oral and written communication skills Excellent computer skills and the ability to learn new programs quickly Accurate, attention to detail and the ability to multitask Ability to work in a fast-paced environment, meet deadlines and adapt to changing priorities Must have a have a clear understanding of the Retrofete brand and aesthetics You must have a passion for the fashion industry and knowledge of current trends

To Apply: Send your resume to, subject line Customer Service Associate.

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